Privacy Policy

At Tobbs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or use our services.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information
  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through third-party payment providers)

Order & Customization Information

  • Product preferences
  • Uploaded photos, artwork, pet images, and custom text submitted for personalized products
  • Order history

Technical Information

  • IP address
  • Browser type and device information
  • Website usage data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Create customized products based on your submissions
  • Communicate order updates and customer support responses
  • Improve our products, website, and user experience
  • Prevent fraud and ensure website security
  • Send promotional communications (only when you have opted in)

3. Customization Content

When you upload images, artwork, or text for customized products:

  • You retain ownership of your content.
  • You grant Tobbs permission to use the content solely for creating and fulfilling your order.
  • We will not sell or commercially exploit your uploaded content without your consent.

4. Payment Security

Tobbs does not store complete credit card or payment information on its servers. Payments are processed through trusted and secure third-party payment gateways that comply with industry security standards.

5. Cookies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

  • Shipping and delivery partners
  • Payment processing providers
  • Website hosting and technical service providers
  • Legal authorities when required by applicable law

All third-party partners are required to handle your information responsibly and securely.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal, accounting, and regulatory obligations

After this period, information may be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent at any time
  • Request information regarding how your data is used

To exercise these rights, please contact us using the details below.

9. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

By using the Tobbs website, you consent to the collection and use of your information as described in this Privacy Policy. 🐾❤️