Returns & Exchanges
We want you to love your Tobbs products. If you're not completely satisfied, we're here to help.
Customized Products
As all personalized and custom-designed products are made specifically for you, they are non-returnable and non-refundable, unless:
- The product arrives damaged.
- The wrong item is received.
- There is a manufacturing defect.
Standard Products
For non-customized products, returns or exchanges can be requested within 7 days of delivery if:
- The item is unused, unwashed, and in its original condition.
- Original tags and packaging are intact.
Size Exchanges
- Size exchanges are available subject to stock availability.
- Customers may be responsible for shipping costs associated with exchanges.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
Our team will review the request and arrange a replacement if eligible.
Refunds
- Approved refunds (where applicable) will be processed to the original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the error was on our part.
Contact Us
For any shipping, return, or exchange queries, please contact our customer support team:
Email:
support@tobbs.in
contact@tobbs.in
Phone:
+91 8976965671
Thank you for shopping with Tobbs and celebrating your love for dogs and cats through our unique apparel! 🐾❤️